Support & Maintenance

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We help to reduce software system total cost of ownership (TCO)

Time and experience have proven that professional maintenance and support is how to reduce any system's total cost of ownership. We go beyond availability app modules to ensure that the whole IT-infrastructure is optimized both technically and from a cost perspective. This means that improvements are made as needed, so it runs with the highest reliability.

maintenance

Application Maintenance

Level support services whether the applications were developed by Viaro or by another vendor. Viaro professional services include:

  • Detection of issues, diagnosis, analysis, and delivery of solutions
  • Hot fixes and workaround provision
  • Upgrades and new releases
enhancement

Application Enhancement

Professional functionality development of the new application, including migration or extension of the current or legacy system for usability.

monitoring

System Monitoring

We ensure system uptime via 24/7 monitoring of apps, hardware, and system performance. Your support team is automatically alerted the moment your system is somewhat affected so that your application won't go down or become overloaded.

  • Monitoring of applications
  • Monitoring of servers
  • Management of network and remote connectivity
  • Management of event logs
  • Backup and recovery